Mental Health Benefits

Sometimes we all need some extra help when it comes to mental health. That help can take many forms, from in-the-moment support to tactics to build resilience.

Any time you or a covered dependent needs additional help, take advantage of the mental health benefits available through your Memorial Hermann medical plan. Both plan options offer mental health coverage and ways to pay less when visiting a provider that participates in the MH Preferred Tier.

You can also take advantage of My Memorial Hermann and Teladoc to set up appointments online and schedule virtual visits.

  • My Memorial Hermann: Use this account to connect virtually with a Memorial Hermann-affiliated health care provider using E-Visit or Video Visit.
  • Teladoc: Providers are available 24/7 by computer at teladoc.com/aetna, phone at 855.835.2362 or the mobile app.

Mental Health Benefits Contact Information

Visit My Memorial Hermann for virtual care.

Visit teladoc.com/aetna for virtual care, call 855.835.2362 for assistance and download the mobile app:

Additional Resources for All Employees

When life events become challenging or overwhelming to handle alone, Memorial Hermann employees have access to the following resources and services.

  • Spring Health Employee Assistance Program: Memorial Hermann employees can receive up to six free mental health sessions a year with a counselor or psychiatrist for themselves or a family member (including children ages 6 and up). Sessions can include two medication management appointments with a physician. After the six free sessions, Spring Health providers are covered under the Memorial Hermann medical plans through Aetna (regular copays apply). To sign up, visit benefits.springhealth.com/customer/memorial-hermann-health-system. Visit the EAP page for additional Spring Health resources.
  • Employee Wellness Counseling: Free and confidential one-on-one therapy sessions for Memorial Hermann employees and employed physicians provided by a licensed (LPC, LCSW) counselor. To schedule an appointment with a counselor, visit memorialhermann.org/employee-wellness or email wellness@memorialhermann.org. You may also visit MHOne > Employee Resources > Employee Wellness.
  • Code Lilac: 24/7 confidential emotional support to all members of our workforce. If you or any member of your team is experiencing a difficult situation and/or are in need of emotional support, call 833.MH.LILAC (833.645.4522) or visit memorialhermann.com/codelilac.
  • Memorial Hermann Mental Health Crisis Clinics: Open to employees and the public. No appointments required. For locations and hours, call 713.338.6422 or visit memorialhermann.org/employee-wellness.
  • Memorial Hermann Medical Plan Counseling Resources: Counseling services availablee to employees enrolled in a Memorial Hermann medical plan through Aetna. Call 800.334.9778 or log into aetna.com or the Aetna Health app to search for providers and confirm coverage.

MHHS Population Health and Wellness Team

The MHHS Population Health and Wellness Team also offers support with topics like stress management, mindfulness and work/life harmony. Refer to the Population Health and Wellness Team page for additional information.

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